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Home - E&O Happens - Exclusive Agency Management Resources '); } document.write(""); document.write(' ' ); document.write(' ' ); document.write(' ' ); document.write(' ' ); document.write(""); You may be trying to access this site from a secured browser on the server. Please enable scripts and reload this page. Turn on more accessible mode Turn off more accessible mode Skip Ribbon Commands Skip to main content Turn off Animations Turn on Animations About Us Contact Us Take a Tour Sign In It looks like your browser does not have JavaScript enabled. Please turn on JavaScript and try again. E&O Happens - Exclusive Agency Management Resources Claims Happen Claims Frequency Data Common Causes Common Errors Alleged Common Problems Claims Examples How Do I Report a Claim? Claim Prevention Agency Management E&O Audit Agency Self-Assessment Agency Procedures Disclaimers File Documentation Sample Customer Letters Sample Procedures Manual Records Retention Recommendation Tips Staff Tips to Share Quick Tips News & Publications Publications Articles E&O Claims Advisor ACT The Big "I" Virtual University E&O Angles and E&O Know Webinars Risk Management Webinars ACT Webinars VU Webinars Resources Agents Council for Technology Virtual University ABEN Rough Notes Advantage - Plus Standard of Care Survey of Agents E&O Litigation Practical Guide COVID-19 Home Exclusive risk management information designed to help agencies of Swiss Re Corporate Solutions policy holders avoid E&O claims and improve business practices. E&O Happens - Exclusive Agency Management Resources E&O Happens - Exclusive Agency Management Resources Recent Calendar Video Redirects HomePageLinks Components Recycle Bin FREE ON DEMAND Risk Management Webinar: The Dangers of Technology ON DEMAND Agency Risk Management Essentials Webinar FREE Risk Management Webinar COVID-19: E&O Best Practices for Rapidly Changing Times Big "I" Response Re Carrier Directives to Deny BI Claims Related to Coronavirus Click to read this SPECIAL EDITION Standard of Care 27 September 2019 Standard of Care ​​​​​​​​​Knowing your legal duties as an insurance agent is critically important. It serves as a baseline for performance and establishing your approach to serving your customers. It is a balancing act of meeting the insurance needs of your customers while managing your agency's E&O exposure and and any increases in the required standard of care. [ + ] Survey of Agents E&O Litigation 27 September 2019 Survey of Agents E&O Litigation This survey offers more perspective into the agents E&O litigation environment and gives real-world feedback from the outstanding attorneys on the front line defending your interests. The survey was delivered to one panel counsel attorney from Swiss Re Corporate Solutions in each state. The attorneys that responded average 24 years of experience working with Swiss Re Corporate Solutions to defend policyholders. Collectively they have handled thousands of agency E&O cases. A review of the responses provides some great direction on where E&O claims may be lurking in the agency and how to avoid them. [ + ] E&O Audit 27 September 2019 E&O Audit Swiss Re policyholders have the opportunity to receive a 10% premium discount on their E&O policy annually for five years for having an approved agency E&O procedures audit and implementing recommendations. That is significant savings considering that the cost of these agency reviews is generally absorbed by the first year’s premium savings. [ + ] Articles 27 September 2019 Articles In this section is a collection of articles that touch on E&O related issues. From stories of huge E&O claims to technical coverage topics, these articles tackle current areas of interest to agents. If you are interested in reprinting ANY of the below articles, you must read and comply with the E&O Happens Reprint Permissions Guidelines​. [ + ] Home Exclusive risk management information designed to help agencies of Swiss Re Corporate Solutions policy holders avoid E&O claims and improve business practices. ​127 South Peyton Street Alexandria VA 22314 tel.: 800.221.7917 email: eo@iiaba.net fax: 703.683.7556​ ​ABOUT US CONTACT US COMPANY PARTNERS Independent Insurance Agents and Brokers of America, Inc. Copyright © 2013 Independent Insurance Agents & Brokers of America, Inc. All rights reserved. No portion of this site may be reproduced in any manner without the prior written consent of IIABA®. Notice: This Web site does not sell or otherwise transfer email addresses to others. Privacy Policy Terms of Use Content Agreement ​...